
20 answers
FAQ
Shipping terms, inspection, payment and after-sales — the questions buyers ask us every week.
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Message our export desk with the model and destination port. A sales manager will answer with stock, shipping schedule and payment terms.
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08:30 – 18:00 (GMT+8)
Email: tianchengtruck@tianchengtruck.com. Phone/WhatsApp: +86-15864123466. WeChat: sunyinbing888. Our sales team replies within 24 hours and will assist you in English, Chinese or Arabic.
Yes, we offer CNG and LNG trucks such as the CNG HOWO T7 with 2,016L tank capacity. Natural gas can cut fuel costs by 30-40%, making CNG trucks very popular in Pakistan, Bangladesh, Iran and other markets with cheaper gas.
Remanufactured engines are rebuilt to factory standards and deliver up to 90% of new-engine performance at a fraction of the cost. They are an economical choice for keeping old fleets running without buying a new vehicle.
We export to more than 100 countries and know the documentation and registration requirements of most African, Middle Eastern and Central Asian markets. Tell us your country and we will confirm the import details for you.
Send us your requirements: model, quantity and destination port. We reply with a quotation within 24 hours, arrange inspection of the vehicle, sign a sales contract, then you pay the deposit and we deliver and ship the unit.
Certainly. Our factory is in Liangshan, Shandong Province, about 2 hours from Jinan airport. We welcome buyers and can arrange airport pickup and factory tours. If you cannot travel, we will send real-time video of the vehicles.
The MOQ is 1 unit for used trucks and semi-trailers, and 1 unit for new trucks as well. Pricing improves with 3+ units or container-load orders, so let us know your quantity and destination for the best quote.
Yes. We offer customization of paint, logo and branding, tire and suspension options, left or right-hand drive, CNG/LNG conversions and special body builds. Send us your requirements and we will quote accordingly.
We supply spare parts after shipment and are building overseas warehouses and service centers. Our team provides remote technical guidance via WhatsApp and WeChat, and parts can be shipped quickly to your country to keep your fleet running.
New trucks carry the manufacturer's warranty. Used trucks come with our quality commitment and optional engine or parts replacement plans. Remanufactured engines are tested to near-new performance and include a defined warranty period.
New trucks are produced in ISO 9001 and ISO 14001 certified facilities and meet the emission standard you request (Euro 2/3/4/5). We know the registration requirements of most markets and will help you prepare the right documents.
We provide commercial invoice, packing list, bill of lading, certificate of origin and export license. For used vehicles we supply the original registration and export declaration; third-party inspection reports are available if your country requires them.
Yes, we handle complete export logistics: container loading, RORO vessels or overland transport. We cover export declaration, customs clearance and booking, and can deliver to any port worldwide, including Africa, the Middle East, Central Asia, Southeast Asia and South America.
In-stock used trucks can be loaded within 3-7 days after payment. New trucks take 15-30 days after deposit. Sea shipping to your port usually takes 20-45 days, and overland via China railway or truck is faster for Central Asia and Russia.
We accept T/T with 30% deposit and 70% balance before shipment, and L/C at sight for larger orders. Payment is made to our company bank account. Flexible terms can be discussed for repeat clients.
We export leading Chinese brands including Sinotruk HOWO, Shacman, SITRAK, HOHAN and Foton. All trucks keep original engines and transmissions, and we provide certificates of origin and export documents for smooth customs clearance.
Every used truck is tested before shipment. We send detailed photos and real-time videos of the actual unit, and live video calls can be arranged. Third-party inspection (SGS/BV) is also available at your request so you only pay when fully satisfied.
Both. Used trucks are well-inspected units with original engines and transmissions, and CNG configurations are available. New trucks are delivered directly from OEM factories. You can choose based on your budget and market demand, and we will advise what sells best in your market.
We supply new and used commercial vehicles: tractor trucks (HOWO, Shacman, SITRAK, HOHAN), dump trucks, cargo trucks, special trucks (water tank, fuel tank, concrete mixer, crane), semi-trailers (low bed, flatbed, container chassis, fuel tanker, drop side), and remanufactured engines.
We are both. TianCheng International Trade (Liangshan) Co., Ltd. is located in Liangshan, Shandong - China's largest commercial vehicle production base. We operate a 400,000 m² facility with over 150 employees, and more than 60% of our output is exported worldwide.
